Refund policy

Except in the case of an initial defect, we cannot accept returns or cancellations.

To be eligible for a return, an item must be unworn and unused, with its tags attached, in its original packaging, and in the same condition as when you received it. A receipt or proof of purchase is also required.

If you wish to return an item, please contact us within 7 days of delivery. Items sent back without prior authorisation cannot be accepted. In the case of an initial defect, we cover the return shipping.

For any questions about returns, please reach us via Contact.

Formation of the contract
When you place an order, we issue an electronic "order confirmation" acknowledging receipt of the order and its details. Your order constitutes an offer to purchase. Because our products are also sold in our physical shop, an item may sell out before we can dispatch it. For this reason, acceptance and formation of the contract occur when we issue the electronic "shipping confirmation".

Damage and problems
Please inspect your order on delivery. If an item is defective, damaged, or the wrong item, contact us immediately. We will cover the cost of the return.

Exceptions and non-returnable items
Custom products (special orders and personalised items) cannot be returned. Please contact us with any questions about a specific product. Sale items and gift cards cannot be returned.

Exchanges
If you need an exchange quickly, please return the item and, once the return has been accepted, place a separate order for the item you want.

Refunds
We will notify you once we have received and inspected your return. If approved, the refund is issued automatically to your original payment method. Please allow time for your bank or credit card company to process it.

Duties and import taxes
The price you pay covers the goods and the shipping. It does not cover import duty, VAT, GST, or customs brokerage charges in your country. If a parcel is returned to us because import charges were not paid or delivery was refused, we will refund the price of the goods minus the actual outbound and return shipping costs and any associated charges — customs brokerage, return handling and similar fees. On heavy items these costs together can come to roughly half the value of the goods. See our Shipping Policy for details.

Lost parcels
We email you a tracking number. Please arrange to receive the parcel yourself. We do not refund or re-ship parcels that are stolen or lost. If tracking does not show the parcel as delivered, responsibility rests with the carrier.

To guard against parcel theft, we recommend using your carrier's delivery management service (the DHL website, UPS My Choice®, and similar).